Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.
Responsible for the collection, validation, and submission of network test records.
Perform advanced provisioning and troubleshooting activities, and network software upgrades.
Provide remote technical support and troubleshooting assistance, and to act as a trainer/mentor to deployment technicians working in the field.
Work closely with the Ciena Project Management team and will provide them with technical advice as needed.
Resolutions to complex technical problems and will escalate issues to the next level of support when necessary.
Draft and execute intermediate to advanced network test plans, and non-intrusive Methods of Procedure (MOPs).
commissioning & provisioning of Ciena equipment.
building and troubleshooting circuits end-to-end.
Unix/Linux familiarity would be good.
Experience:
Fundamental knowledge of various Ciena products(Mandatory only for L4 Network technicians).
Possess a strong technical aptitude, and have a desire to learn new products and technologies.
Advanced knowledge of one or more major Ciena product lines. Ciena 6500 / RLS product knowledge is essential. (Mandatory only for L4 Network technicians).
Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades. (Mandatory for all levels of Network Technicians).
Understanding blueprints/MOPS (Mandatory for all levels of Network Technicians).
Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers..
Work independently without direct supervision, collaborating as part of a team to meeting business objectives.
Must have excellent written and verbal communication skills.
Must possess a valid US driver’s license.
Technical Degree or bachelor’s degree (CS,EE), or relevant equivalent work experience.
Min 7+ years working with field deployment team and service partners is desired.
Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.
Previous remote support experience would be a plus.
Good knowledge and experience with Network Management software/platforms.
Ability to diagnose, troubleshoot and debug complex system level issues.
Excellent organizational, interpersonal skills and problem-solving skills.
Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences.
Experience in providing technical support; preferably through an equipment vendor.